A Confirmatory Model of Knowledge Work Process Difficulty

Abstract

This research proposes and validates a confirmatory model of the difficulty inherent in knowledge work processes. Knowledge work, characterized by its complex and non-routine nature, presents unique challenges that can impede productivity and effectiveness. Drawing on insights from organizational psychology, human factors, and information systems, this study develops a theoretical model to elucidate the factors contributing to the perceived difficulty of knowledge work processes. Through empirical validation using survey data collected from knowledge workers across diverse industries, the proposed model examines the influence of various factors such as task complexity, cognitive load, information overload, time pressure, technology usability, and environmental distractions on perceived process difficulty. Additionally, the study explores potential moderating effects of individual characteristics, organizational context, and task characteristics on the relationships between these factors and perceived difficulty. By confirming the hypothesized relationships and identifying the most salient predictors of knowledge work process difficulty, this research provides valuable insights for practitioners and organizations seeking to optimize workflow design, technology support, and work environment to enhance knowledge workers' productivity and well-being.