Applying Systems Thinking in Knowledge Management System Construction Strategy: A Study

Abstract

This research investigates the application of systems thinking in devising strategies for constructing knowledge management systems (KMS). Knowledge management systems play a pivotal role in enabling organizations to effectively capture, share, and leverage knowledge assets for competitive advantage. However, designing and implementing KMS requires a holistic approach that considers the interconnectedness and dynamics of various components within the organizational system. Drawing on principles of systems thinking, this study proposes a comprehensive framework for developing KMS construction strategies that encompass not only technological aspects but also organizational culture, human factors, and strategic alignment. Through a combination of qualitative case studies and quantitative analysis, this research examines how systems thinking can inform decision-making processes related to KMS design, implementation, and evaluation. Additionally, it explores the implications of systems thinking for addressing challenges such as knowledge silos, information overload, resistance to change, and sustainability of KMS initiatives. By synthesizing insights from knowledge management, organizational theory, and systems science, this study offers practical guidance for organizations seeking to enhance their KMS capabilities and foster a culture of continuous learning and innovation.