THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT PROGRAM IN ENHANCING EMPLOYEE PERFORMANCE: STUDY ON COMMERCIAL BANK OF ETHIOPIA

Abstract

The success of any organization in the long run depends very much on the quality of its human recourses. This is especially true in the service-oriented industry like banks. Training and Development helps a great deal in the acquisition of new technical knowledge and skills in the different aspects of banking so as to provide quality service to the customers. The purpose of this study therefore was to assess the effectiveness of training and development program in enhancing employees’ performance.  A developed and validated questionnaire was used to collect data from the sample of 373 participants selected form Commercial Bank of Ethiopia Head Quarter and Addis Ababa area Branches. Stratified sampling method was used and employees were selected from each stratum with a random sampling technique. The data was analyzed using explanatory research method and data was tasted using correlation and regression methods. The correlation analysis indicates all relationship between the independent variables (reaction, learning, and behavior) and dependent variable (employee performance) are positively and significantly correlated. The result of the regression indicates that the independent variables have accounted 76% of variance on the dependent variable, and that Bank’s training programs enhance employee efficiency, reduce waste, and boost performance and commitment. Based on the findings of the study, the researcher recommends the bank to keep conducting trainings to fill specific competency gaps identified so as to make them competent in this challenging environment.