PERFORMANCE MANAGEMENT PRACTICE AND ITS EFFECT ON EMPLOYEE MOTIVATION IN THE CASE OF UNITED BANK

Abstract

Context of the Study: This study investigates the relationship between performance management practices and employee motivation within United Bank, focusing on the banking sector's competitive and dynamic environment. It emphasizes the critical role of performance assessment, review, and evaluation in aligning employee efforts with organizational goals and enhancing motivation levels.

Research Objective: The primary objective of the study is to analyze how different aspects of performance management such as assessment, review, evaluation, and alignment with organizational goals affect employee motivation and to propose actionable recommendations for improving motivation within United Bank.

Research Methodology Adopted: An explanatory research design was employed to uncover causal relationships between performance management practices and employee motivation. A quantitative approach was utilized, collecting data through Likert-scale questionnaires distributed to 140 employees from various departments of United Bank's head office in Addis Ababa. Descriptive statistics, correlation analysis, and regression analysis were used to analyze the data and identify significant relationships between the variables.

Key Findings and Practical Implications: The findings indicate that fair and transparent performance assessments significantly enhance employee motivation. Performance review meetings and continuous feedback mechanisms improve motivation by providing recognition and opportunities for growth. Furthermore, aligning performance evaluations with organizational goals and job-related criteria positively impacts motivation, emphasizing the importance of clarity and relevance in evaluation processes. The interconnected nature of performance management practices was also evident, with strong correlations between them. Based on these findings, practical recommendations include investing in manager training for performance assessment and review, establishing regular feedback mechanisms, aligning evaluations with organizational goal, providing employee development opportunities and ensuring consistency and fairness in evaluation methods.