Analysis and Optimizing Ticket Booking Efficiency of Raipur Railway Station Using Queueing Theory

Authors

Keywords:

Queueing theory , Ticket booking, Raipur Railway Station, Efficiency optimization, Passenger wait times, Traffic intensity

Abstract

This study applies queueing theory to analyze and improve the efficiency of ticket booking counters at Raipur Railway Station. By examining key parameters such as arrival rates, service rates, and system capacity, we aim to identify bottlenecks and propose solutions to reduce passenger wait times. The findings highlight the current utilization of the counters, the average number of passengers in the system, and the probability and duration of waiting times, offering actionable insights for enhancing operational performance.

Author Biography

  • Dr. Payal Goswami, Govt. Pt. J. L. Nehru Arts & Science PG College, Bemetara

    Dr. Payal Goswami is an accomplished mathematician with extensive academic and research experience. She earned her Ph.D. in Mathematics from Kalinga University, specializing in queueing theory and its applications. Dr. Goswami has held academic positions at Govt. Pt. J. L. Nehru Arts & Science PG College, Bemetara, where she has significantly contributed to the Department of Mathematics. Her research interests include mathematical modeling, optimization, and applied mathematics. She has published numerous papers in reputed journals, showcasing her expertise in mathematical sciences. Dr. Goswami is known for her dedication to teaching and her innovative approach to solving complex mathematical problems.

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Published

2024-08-28

Issue

Vol. 42 No. 8 (2024)

Section

Articles