Exploring the Role of Innovation as a Mediator in the Relationship between Organizational Citizenship Behavior and Performance: An Empirical Study in the High-Tech Industry

Abstract

This empirical study investigates the mediating role of innovation in the relationship between organizational citizenship behavior (OCB) and performance in the high-tech industry. Organizational citizenship behavior, characterized by discretionary, extra-role actions that contribute to organizational effectiveness, has been linked to various positive outcomes, including enhanced performance. Innovation, as a key driver of competitiveness and growth in the high-tech sector, is hypothesized to mediate the relationship between OCB and performance. Drawing upon survey data from employees in high-tech firms, this research employs structural equation modeling (SEM) to examine the direct and indirect effects of OCB on performance, with innovation as a mediator. The study also explores potential moderators that may influence the strength of these relationships, such as organizational culture, leadership style, and industry dynamics. By providing empirical evidence and insights into the mechanisms underlying the relationship between OCB, innovation, and performance, this research contributes to a deeper understanding of how organizational behavior influences organizational outcomes in the high-tech industry.